Privacy Policy

Effective date: 19.06.2025

As a coach operating in the EU, I take data protection seriously. This Privacy Policy outlines how I collect, use, and store your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Who I Am

Name: Monika Heaton
Address: Available on request
Email: hello@monikaheaton.com

2. What Personal Data I Collect

I may collect and process the following data:

Full name
Contact details (email, phone number)
Billing information (if invoicing you directly)
Coaching session notes and goals
Any other information you choose to share during our work together

3. Purpose of Data Collection

I collect and process your personal data solely for the following purposes:

To provide coaching services
To communicate with you about scheduling and follow-ups
To maintain records for legal and financial reasons
To reflect on coaching outcomes and better support your development

I do not use your data for marketing purposes unless you have explicitly agreed to receive such communication.

4. Legal Basis for Processing

Under GDPR, the lawful bases I rely on are:

Contract – Processing is necessary to fulfil our coaching agreement.
Consent – For optional elements like testimonials or newsletter subscriptions.
Legal obligation – For tax, accounting, and record-keeping purposes.

5. How I Store and Protect Your Data

Your data is stored securely:

Digitally: Password-protected cloud storage
Physically (if handwritten notes): Locked and secure filing systems

I do not share your data with third parties unless legally required or with your explicit permission.

6. How Long I Keep Your Data

I retain client records for up to 6 years after our coaching relationship ends, in line with German legal requirements for self-employed professionals. After that, they are securely deleted or destroyed.

7. Your Rights Under GDPR

You have the right to:

Access the data I hold about you
Correct any inaccurate information
Request deletion of your data
Restrict or object to processing
Data portability (in some cases)
Lodge a complaint with your local data protection authority

If you want to exercise any of these rights, contact me directly at hello@monikaheaton.com.

8. Changes to This Policy

I may update this policy occasionally to reflect legal or operational changes. You’ll be notified if significant changes are made.

9. Contact

If you have questions or concerns about your data, please get in touch:

Monika Heaton
hello@monikaheaton.com